OUTDOOR ACTIVITY INSTRUCTOR

Role: Permanent Part-Time

Hours: Minimum 16 hours p/w

Main purpose:

To oversee, plan, help develop and instruct daily activities and to ensure the safety and enjoyment of all customers/visitors and staff at the Jungle.

Who we’re after:

We are looking for vibrant, confident and energetic people who enjoy the outdoors and interacting with other people.

Someone with good energy, a positive attitude and an enthusiastic manner with the ability to communicate in a clear, friendly and concise way. Creating enjoyable and memorable experiences for our customers is at the forefront of what we do, so a great emphasis is placed on customer service.

A keen eye for detail is important to continuously identify and solve problems as they arise. If you can do something about it, do it. If not, let your manager know so it can be solved promptly.

Relationships:

Responsible to:  Senior Management

Responsible for: Customers/Visitors and Employees

Key areas of responsibility:

• Directly engage with customers, remaining friendly and approachable at all times.
• Deliver comprehensive safety briefs and instructions prior to the customer’s participation in each onsite/offsite activity and assisting their participation when necessary.
• Attend all activity training sessions.
• Help maintain, fix and monitor all activity equipment ensuring all is in good working condition.
• Strictly adhere to staff handbook for all activity procedures, health and safety rules and standards.
• Check weather conditions before starting sessions, assessing hazards and managing risks.
• Ensure all decisions are made with the needs of the customer in mind to consistently provide a high level of customer service and customer satisfaction.
• Ensure that any customer feedback (complaints or compliments), stemming from your shift, is referred to a senior staff member immediately.
• Accurately complete all end-of-day activity logs or accident reports when necessary.
• Maintain high standards of cleanliness for all equipment, vehicles, toilets and reception areas. This will include picking up rubbish and washing equipment at the end of the shift.
• Ensure you are well presented at all times and take care of your Jungle uniform.

• Exceptional communication skills, including the ability to present complex information to a diverse audience.
• Patience to deal with challenging behaviour, to inspire confidence and give encouragement when necessary.
• Must be flexible with the ability to remain calm and deliver high results in a fast paced environment.
• Confident, friendly and outgoing personality.
• Enthusiasm for outdoor activities/adventure.
• Resourceful and proactive approach with ability to use own initiative.
• Strong team-player.
• Availability to work weekends, weekdays and late evenings when required.
• Applicants must be over 16 years old.

• Previous experience in a customer facing role.
• Experience with ropes (Climbing, High Ropes, Abseiling)
• Experience working with children / young people and disabled (children/adults)
• A third-level qualification, or the equivalent, in Sports, Leisure, Hospitality or Events Management.
• First-Aid training.
• GNAS qualification.

• During low-season (January – March) expect to work weekends only; during high-season (April – October) willing candidates can also expect mid-week hours and occasional evening work as well as weekends.
• Career progression via training (in-house) and dedicated review with Senior Management.

Must be able to work weekends and late evenings, being flexible and available for work when required.

Competitive rate of pay. Discussed at interview.

We are a growing company with a thirst for innovation. Our team is enthusiastic and energetic with a drive to succeed.

We’re open to new ideas and concepts and listen to all staff feedback and suggestions. Your voice will be heard.

We’ll give you the opportunity to develop your creative potential.

We subsidize social events and outings for staff.

We will provide a uniform allowance.

We’re based in a beautiful location, nestled at the foot of the Sperrin mountains with idyllic views of surrounding areas.

If you are attending one of our Recruitment Open Days, then please download the application form, fill it out and bring it with you on the day, or return it via email to bookings@thejungleni.com or post it to 60 Desertmartin Road, Moneymore, Magherafelt, BT45 7RB.

We hire on a regular basis, so if you think you’re a good fit and would enjoy working in the outdoors, then you can apply at anytime and we’ll consider you for the post.