Christmas, Hallowe'en, Easter, all summer long. We provide a range of fun and famous events across the year for families and thrill-seekers alike.

Jungle Event Ticket Protection Surcharge

Jungle Event Ticket Protection Surcharge

You have the option to add on a Ticket Protection Surcharge to your Jungle Event booking. This is a £4 surcharge per person, paid at the time of booking, which entitles you to additional benefits and covers you in case you are unable to attend your specific event at The Jungle.

 Covers: Full value of ticket per person (for individual person – only applies to the tickets for which the policy was specifically purchased)

This ticket protection surcharge will only cover your ticket if notified up to 2 hours before your confirmed scheduled event begins. It does not cover notification after the event has taken place.

Important Information

Thank you for choosing Jungle Event Ticket Protection. This is a ticket surcharge which gains you additional benefits, which covers you in case you are unable to attend your specific event at The Jungle.

Your Ticket Protection does not cover everything. You should read through this policy carefully to make sure it provides the cover you need. If there is anything you do not understand, please email or give us a call on 02886748881.

How your Ticket Protection works

Your Ticket Protection surcharge and confirmation email is a contract between you and us, The Jungle. We will pay for any claim you make which is covered by this policy and happens during the period of protection.

The ticket protection must be added at the time of booking and cannot be added after this point.

Unless specifically mentioned, the benefits and exclusions, apply to each event ticket.

Cancellation rights

If your cover doesn’t meet your requirements, please notify us within 14 days of receiving your confirmation email for a refund of your premium.

If during this 14-day period you attended the event, made a claim or intend to make a claim then we can recover all costs that you have used for those services.

You can contact The Jungle by emailing or by giving us a call on 02886748881.

*Please note that your cancellation rights are no longer valid after this 14-day period.

Terms & Conditions

The following conditions apply to the whole of your policy. Please read these carefully as we can only pay your claim if you meet these:

  1. You are a resident of the UK and/or Republic of Ireland.
  2. You take reasonable care to protect yourself and your property against accident, injury, loss and damage and act as if you are not insured and to minimise any potential claim.
  3. You purchase your event ticket through The Jungle.
  4. You accept that we will not extend the period of cover beyond the event date, unless the event has been postponed and you still intend to go on the rescheduled date. This extension will only apply if you have not recovered costs from The Jungle.
  5. You contact us as soon as possible, no later than up to 2 hours prior to the scheduled event, with full details of anything which may result in a claim and give us all the information we ask for. Please see section ʻMaking a claimʼ for more information.
  6. You accept that no alterations to the terms and conditions of the policy apply, unless we confirm them in writing to you.

We have the right to do the following

  1. Cancel the policy if you tell us something that is not true, which influences our decision as to whether cover can be offered or not.
  2. Cancel the policy and make no payment if you, or anyone acting for you, make a claim under this policy knowing it to be dishonest, intentionally exaggerated or fraudulent in any way, or if you give any false declaration or deliberate mis-statement when applying for this ticket protection or supporting your We may in these instances report the matter to the police.
  3. Take over and deal with, in your name, any claim you make under this policy.
  4. Take legal action in your name (but at our expense) and ask you to give us details and fill in any forms, which will help us to recover any payment we have made under this policy.
  5. With your or your personal representatives permission, get information from your medical records to help us or our representatives deal with any claim. This could include a request for you to be medically examined or for a post-mortem to be carried out in the event of your We will not give personal information about you to any other organisation without your specific agreement.
  6. Only refund or transfer your premium if you decide that the policy does not meet your needs and you have contacted us within 14 days from the date you receive your policy and confirmation email. We can recover all costs that you have made a claim or intend to make a claim.
  7. Not to pay any claim on this policy for any amounts covered by ticket protection. In these circumstances we will only pay our share of the claim.
  8. Ask you to pay us back any amounts that we have paid to you which are not covered by this policy.

Making a claim

Please phone 02886748881 and ask for a claim form, or email giving your booking reference number and details of the event you are missing.

You should fill in the form and send it to us as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send to us.

Below is a list of the documents we will need in order to deal with your claim.

  • Your original confirmation email/ticket confirmation.
  • Completed claim form.
  • Where appropriate travel tickets showing the dates and times of travel.
  • As much evidence as possible to support your
  • For claims relating to illness or injury a medical certificate will need to be completed by the treating doctor.
  • If your claim results from any other circumstances, please provide evidence of these circumstances.

Ticket Protection – Missed Event

If you think you have to miss your event, we must be told immediately. Your cover will be void if you do not let us know at least 2 hours in advance of your scheduled event – see under the heading ʻMaking a claimʼ for more information.


We will pay you or your Personal Representatives up to the face value of your event ticket that has been paid for and that cannot be recovered from anywhere else. We will provide this cover if you are unable to attend the event because one of the following necessary and unavoidable circumstances happens during the period of cover:

  • The death, serious injury or serious illness of you or a relative;
  • You are called for jury service in the UK or as a witness in a court in the UK;
  • You are needed by the police following a burglary, or damage caused by serious fire, storm, flood, explosion, subsidence, vandalism, fallen trees, impact by aircraft or vehicle at your home;
  • The public transport (including scheduled flights) that you are using to get you to the event venue does not run to its timetable; or
  • The vehicle you are travelling in has an accident or breaks down or is delayed in a traffic jam for more than 3 hours, when there is no alternative route available.



Anything caused by:

  • cancellation, abandonment, postponement or relocation of the event by the artist, performer, organisers or promoters of the event;
  • bankruptcy or liquidation of the artist, performer, company organising or promoting the event, their agents or any person acting for you;
  • anything the company providing your transport or accommodation, their agents, any person acting for you or your conference organiser is responsible for;
  • you not wanting to travel or not enjoying the event;
  • you travelling in an aircraft (except as a passenger in a fully-licensed, passenger-carrying aircraft);
  • your suicide, self-injury or deliberately putting yourself at risk (unless you were trying to save another personʼs life);
  • you being under the influence of drugs (except those prescribed by a doctor but not for the treatment of drug addiction);
  • the direct or indirect effect of you using alcohol or solvents;
  • the death of any pet or animal;
  • the withdrawal from service of an aircraft, cross-channel train or sea vessel (temporarily or permanently), on which you are booked to travel, by the carrier or on the recommendation or order of any government, civil aviation authority, port authority, rail authority or other similar authority in any country.


Any claim arising from, or consisting of, the following:

  • War, invasion, act of foreign enemy, hostilities (whether war is declared or not) civil war, civil commotion, rebellion, revolution, insurrection, military force, coup dʼetat, terrorism, weapons of mass destruction;
  • Any epidemic or pandemic;
  • You not following any suggestions or recommendations made by any government or other official during the period of cover;
  • Ionising radiation or radioactive contamination from nuclear fuel or nuclear waste or any risk from nuclear equipment;
  • You acting in an illegal or malicious way;
  • Any loss caused as a direct or indirect result of anything you are claiming for, for example loss of transport or accommodation costs that are not part of the event package, unless it says differently in the policy.

Claims relating to:

  • Financial circumstances or work commitments;
  • Something that you knew about at the time of booking this ticket protection;
  • Event tickets purchased for business purposes;
  • Event tickets not purchased from The Jungle
  • Event tickets that include transport or accommodation costs;
  • Delays or failure of public transport caused by strike or industrial action, which began or was announced before you left home or where you could have reasonably made other travel arrangements.

Any claim unless you:

  • Get a letter from the public transport provider (if this applies) confirming that the service did not run on time;
  • Get confirmation of the delay from the authority who went to the accident or breakdown (if this applies) affecting the vehicle you were travelling in;
  • Have allowed time in your travel plans for delays which are expected.


Please refer to the ‘Terms and Conditions’ and ‘Making a Claim’ sections that also apply.