You have the option to add on a Ticket Protection Surcharge to your Jungle Event booking. This is a £4 surcharge per person, paid at the time of booking, which entitles you to additional benefits and covers you in case you are unable to attend your specific event at The Jungle.
Covers: Full value of ticket per person (for individual person – only applies to the tickets for which the policy was specifically purchased)
This ticket protection surcharge will only cover your ticket if notified up to 2 hours before your confirmed scheduled event begins. It does not cover notification after the event has taken place.
Thank you for choosing Jungle Event Ticket Protection. This is a ticket surcharge which gains you additional benefits, which covers you in case you are unable to attend your specific event at The Jungle.
Your Ticket Protection does not cover everything. You should read through this policy carefully to make sure it provides the cover you need. If there is anything you do not understand, please email email@example.com or give us a call on 02886748881.
How your Ticket Protection works
Your Ticket Protection surcharge and confirmation email is a contract between you and us, The Jungle. We will pay for any claim you make which is covered by this policy and happens during the period of protection.
The ticket protection must be added at the time of booking and cannot be added after this point.
Unless specifically mentioned, the benefits and exclusions, apply to each event ticket.
If your cover doesn’t meet your requirements, please notify us within 14 days of receiving your confirmation email for a refund of your premium.
If during this 14-day period you attended the event, made a claim or intend to make a claim then we can recover all costs that you have used for those services.
You can contact The Jungle by emailing firstname.lastname@example.org or by giving us a call on 02886748881.
*Please note that your cancellation rights are no longer valid after this 14-day period.
The following conditions apply to the whole of your policy. Please read these carefully as we can only pay your claim if you meet these:
We have the right to do the following
Please phone 02886748881 and ask for a claim form, or email email@example.com giving your booking reference number and details of the event you are missing.
You should fill in the form and send it to us as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send to us.
Below is a list of the documents we will need in order to deal with your claim.
If you think you have to miss your event, we must be told immediately. Your cover will be void if you do not let us know at least 2 hours in advance of your scheduled event – see under the heading ʻMaking a claimʼ for more information.
WHAT YOU ARE COVERED FOR
We will pay you or your Personal Representatives up to the face value of your event ticket that has been paid for and that cannot be recovered from anywhere else. We will provide this cover if you are unable to attend the event because one of the following necessary and unavoidable circumstances happens during the period of cover:
WHAT YOU ARE NOT COVERED FOR
Anything caused by:
Any claim arising from, or consisting of, the following:
Claims relating to:
Any claim unless you:
Please refer to the ‘Terms and Conditions’ and ‘Making a Claim’ sections that also apply.