Bookings & Customer Support Coordinator

Join the team behind the adventure.

At The Jungle Group, thousands of customers visit us every year to enjoy school trips, birthday parties, youth group adventures, family activities, accommodation stays and some of Northern Ireland’s biggest seasonal events.

Behind every great customer experience is a small team making sure everything runs smoothly.

We’re looking for an organised, friendly and dependable Bookings & Customer Support Coordinator to join our head office team in Moneymore.

If you’re someone who enjoys helping people, keeping organised and taking pride in delivering excellent customer service, we’d love to hear from you.

As the first point of contact for many of our customers, you’ll play an important role in helping people plan memorable experiences.

From answering enquiries and creating bookings to coordinating information with our onsite teams, no two days are ever the same.

You’ll work alongside a close-knit office team where everyone supports each other, shares ideas and takes pride in doing a great job.

This is a varied office-based role combining customer service, organisation and administration in a fast-paced but rewarding environment.

What You’ll Be Doing

You’ll help customers from their first enquiry right through to their visit by:

• Answering telephone calls and email enquiries
• Responding to Facebook and Instagram messages
• Creating and amending bookings
• Supporting schools, groups, accommodation and activity bookings
• Coordinating food orders and customer information
• Supporting the wider office with reports and administration
• Helping ensure every customer receives a fantastic experience

Who We’re Looking For

We’re looking for someone who enjoys being organised and genuinely likes helping people.

You’ll probably enjoy this role if you:

✔ Take pride in keeping everything organised

✔ Stay calm under pressure

✔ Enjoy speaking with people

✔ Learn new systems quickly

✔ Have good attention to detail

✔ Like solving problems

✔ Enjoy working as part of a close-knit team

Previous experience in administration or customer service is helpful, but just as important is your attitude, enthusiasm and willingness to learn. Full training will be provided.

Every day is different.

One day you could be helping organise a school residential.

The next you might be supporting a corporate event, welcoming accommodation guests or helping prepare for one of our major seasonal events.

You’ll become an important part of a small, supportive office team where your contribution genuinely matters.

• £26,000 salary
• Monday-Friday, 9am-5pm
• Two Saturdays in every four (weekday off in lieu)
• Private healthcare
• Staff discounts
• Company uniform
• Ongoing training and development
• Friendly, supportive working environment

To apply, please send us:

• Your CV
• A short covering letter telling us why this role interests you

We’re much more interested in your enthusiasm, personality and willingness to learn than receiving a perfect application.

Closing Date: Friday 31st July.